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Shopify’s AI ‘Sidekick’ chatbot for merchants is now in early access

A promotional image for Shopify’s Sidekick chatbot.
A promotional image for Shopify’s Sidekick chatbot. | Image: Shopify

Shopify’s new AI “Sidekick” chatbot is officially launching in early access, the company said as part of its “Summer ‘24 Edition” updates announced on Monday.

Sidekick, which the company first revealed last year, functions as a support chatbot for merchants, helping them do things like make discount codes, generate reports about your store, or suggest blog post ideas. Sure, it sounds like pretty typical AI chatbot stuff, but it seems like it could be a useful way to get help or assistance, especially if Shopify continues to tailor the chatbot to fit merchant needs.

Sidekick is live across thousands of Shopify stores, but it’s currently limited to merchants who have English stores in North America, Vanessa Lee, Shopify’s vice president…

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