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Amazon insists Just Walk Out isn’t secretly run by workers watching you shop

A photo showing people using Amazon’s Just Walk Out technology in a sports store
Image: Amazon

Amazon is pushing back on claims that its cashierless Just Walk Out technology is run by humans in India — not AI. In a blog post on Wednesday, the e-commerce giant calls these reports “untrue” and says that a machine learning model powers its system.

Last week, reports started going around that claimed Amazon employs around 1,000 workers in India to watch people shop and review purchases at stores using its Just Walk Out tech. The report claimed that Amazon’s workers had to review around 700 of every 1,000 transactions in 2022, something that isn’t uncommon in the world of AI.

While Amazon insists these reports are “erroneous,” it doesn’t deny that humans aren’t involved with the process at all. Instead, Amazon says its workers are…

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